This job is closed


Job Description and Requirements

Job Purpose:
Assists clients in finding travel package deals for their needs

Principal Accountabilities

  1. Book domestic and international reservations for air travel, rail tickets, hotel and car rentals
  2. Secure new client sales and retention through customer service provided
  3. Monitor and sort global distribution system (GDS) queues (or similar program) to maintain quality control
  4. Stay educated on airline rules, regulations and current affairs
  5. Create service contracts for group travel
  6. Provide alternatives for customer travel
  7. Converse with customer to determine destination, mode of transportation, travel dates, financial considerations and accommodations required
  8. Compute cost of travel and accommodations, using calculator, computer, carrier tariff books and hotel rate books or quote package tour's costs
  9. Plan, describe, arrange and sell itinerary tour packages and promotional travel incentives offered by various travel carriers
  10. Print or request transportation carrier tickets, using computer printer system or system link to travel carrier
  11. Investigate compliants regarding poor services conducted by the airlines or airport staff as well as services safety violations
  12. Provide customrt with brochures and publications containing travel information, such as local customs, points of interest or foreign country regulations