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SERVICE TECHNICIAN

Job Description and Requirements

Key Responsibilities

  • To provide scheduled preventive maintenance as well as repairs or replacement ,diagnose , trouble shooting/ break-down of Industrial /Garage doors, high speed doors, automatic doors system ,dock levellers /shelters & other products.
  • Good at customer relationship & care .
  • Preparing quotations according to price list on the spot, convert them to orders and collection of payment.
  • Responsible for the stock level of spare parts in van and maintaining service tools in working condition always.
  • Precise & timely reporting is required, to the service coordinator in that area.
  • Door assemble within the workshop ,if required.
  • Carry our all daily schedule within the time frame and doing at first call without repeat calls .



Competence and knowledge required :

  • Service Excellence with ability to follow a logical, systematic sequential approach to check the product & solve the problem.
  • Experience : Minimum 2-3 yrs ,Preferable Experience as technician from the fields of Overhead Sectional Door (OHSD), Docking and High Speed Door (but not must ).
  • Customer Orientation; to demonstrated concern for satisfying one's external and/or internal customers & ability to represent company or function.
  • Personal Credibility; Demonstrated concern that one be perceived as responsible, reliable, punctual and trustworthy.


Qualification and other requirement :

  • Qualification : Electrictical certificate of ITI or Diploma is desired with basic operating skill in Mechanical / Hydraulic / Electronics.
  • Driving license of UAE or GCC is must.
  • Communicating and Influencing: Good at written and verbal communication skills in English & Hindi is must.
  • Timing Flexibility in align with customer's convenient & availability is must.
  • Working conditions: The physical condition as a Service technician negotiate various environments and requires some difficult working postures & various working height on scaffolding.