Transguard Workforce Solutions
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Senior Manager - Billing Operations and Assurance

Job Description and Requirements

Transguard Group was established in 2001 and has diversified significantly over the years, we are now the leaders in areas such as Manpower Services, Cash Services, Security Services, and Integrated Facility Services. Transguard is the UAE’s most trusted business support and outsourcing provider, we pride ourselves on our dynamic and culturally diverse team that is now more than 65,000 people!

Senior Manager - Billing Operations and Assuranceyou will be responsible for supporting the organization to ensure that all billing and invoicing is on time, complete and correct. The role is group-wide and caters to all business units within the organization who are actively invoicing and generating revenue. It is also a review, governance and control function to the organization in line with the below.

  • Improvement of contract management, accurate and on time invoicing
  • Correct usage of Oracle, data is managed and controlled
  • Data integrity and control pertaining to system driving charge out rates and conditions.
  • Reducing business risk.
  • Support in ultimately articulating what the contracts to provide the final output of an accurate invoice aiming to optimize profitability.
  • Electronic T&A Reviews and consolidations to support on contract performance and utilization.
  • Producing Live T&A KPI reports supporting business units with deployments.
  • Ensuring for standardized and centralized billing operations.
  • Driving through and supporting with system automation.

Preference will be given to qualified candidates who can demonstrate experience in the following;

Commercial Management

  • Implicitly to understand the commercial aspects of the service contract and review key performance indicators within the boundaries of the contract. Which is related to rates, billing and cost allocations/implications.
  • Review, and expedite approvals for all invoice summaries related to the Business unit accounts.
  • Review monthly financial reports and rates of contracts with the Head of BU and Management Accountant.
  • Responsible for investigations with the BU’s and Billing teams & explore “management solutions”
  • Support in invoice preparation and ensure turnaround times asset are met within KPI’s.
  • Report any variations related to rates and billing on the contract to the BU’s and ensure that these are reviewed, reconciled and adjusted for internally and externally when possible.
  • Assist in the approval process (Contract Review, CCAF Process) to ensure correct pricing and service charge computations and compliance.
  • Ensure all rates are commercially binding as per the agreements and highlight where the BU is not covered.
  • Ensure credit or debit notes are prepared, reviewed and accurate when due for the BU.

Finance Management

  • Working closely with all Finance Departments to ensure all information is shared and common.
  • Assisting and ensure invoicing accuracy aligns with pricing and contract.
  • Assisting in resolving invoice value disputes/discrepancies for producing credit/debit notes where due.
  • Ensuring correct calculations are applied in invoice and system.
  • Responsible for providing financials and supporting information to the Director/Head of Finance
  • Ensuring correct renewal charges are applied against visa renewals to clients and kept updated.
  • Ensuring all recharges are captured, accounted for and invoiced on an ad hoc basis including publication of respective reports.
  • Ensuring contracted costs within scope are captured and recharged accordingly if applicable.
  • Aiming at a continuous reduction of margin for error related to cost and revenue allocations resulting in invoices.
  • Revising invoice summaries and ensure corrections are applied where due.
  • Assisting in financial reporting and reports where due.
  • Supporting with financial modeling and reconciliations.
  • Publish applicable daily, weekly and monthly reports within the above scope.

Systems Management

  • Managing and expanding on the reporting possibilities from the system.
  • Maintaining and governing billing data to ensure for accurate invoicing
  • Maintaining and governing contract effective dates within the system to ensure commercially bound invoicing.
  • Creating and maintaining SOP’s
  • Enhancing and driving through correct system usage or adaption for Cash Billing


The ideal candidatemust hold a Bachelor’s in Business and Finance and or similar /equivalent Management, Finance degree but it is desirable to hold Master’s in business and Finance and/or ACCA / CPA, from a reputable university, again with preference to candidates who hold SIX SIGMA certificates.  You will have a minimum of 8 years’ experience in finance and a minimum of 5 years in a managerial position.