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Alshaya
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Area Manager - Customer & Marketing Communications - KSA CP

Job Description and Requirements

Managing a team, the Area Manager is responsible for implementing effective and consistent customer care practices throughout the region and acting as a role model and customer care champion.

Specific responsibilities include:

• Delivering customer care action plans in line with annual departmental plans and objectives

• Leading, managing and guiding Customer Service staff, ensuring they are driving customer service objectives within their area of responsibility

• Developing Customer Service staff to enhance skills/competencies and assigning their performance objectives

• Collecting, maintaining and reporting information about competitors, the competitive marketplace and other topics useful to current and future business planning

• Ensuring all resources are focused on appropriate priorities to maximise positive impact and reallocating them where necessary.

Qualifications & Requirements:

You will have/be:

• Exceptional customer care skills, with the ability to act as a role model for the best practice of service standards

• Significant experience working in customer care, including line management of staff

• Excellent planning and organising skills and the ability to prioritise a regional workload to ensure all plans are executed

• Strong communication skills with both English and Arabic language skills.