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Regulatory Affairs Manager - Casual Dining - Kuwait

Job Description and Requirements

To monitor and network across the regulatory environment for any changes in food & beverage regulation or any food concerns or trends that may impact on the business, from import to retail sale.

The below Key Performance Areas include but are not limited to:

Regulatory Affairs

  • Be responsible for liaising with regulators and law makers to understand upcoming new regulation and standards that are in development and that may impact our business.
  • Give priority to the following GCC markets: KSA, Kuwait, Dubai, Qatar, Bahrain.
  • Form close working relationships with the most prominent law makers
  • Work with key internal stakeholders to form the relationships that are needed and/or develop relationships where they do not already exist.
  • The role will support all brands, all markets (Food and Starbucks Divisions), while utilizing the experience and networks that already exist in local markets.
  • Lead and coordinate liaison with various authorities to gain better knowledge of regulatory changes in key markets.
  • Inform the business of potential changes so that decisions are made how best to respond and so ensure compliance with these changes.
  • Influence and inform decision makers within authorities in the best interest of the business, under guidance from the Head of QA.
  • Internal - Work with and through GRD to be close to Ministry of Municipalities in each market. Internal stakeholders include: GRD, Central Operations - Food, Logistics, Supply Chain and QA.
  • External stakeholders include: Ministry of Municipalities, Ministry of Health, Chamber of Commerce (GCC); Saudi Food and Drug Authority, Public Authority for Food & Nutrition Kuwait, Dubai Municipality Food Control Department.
  • Identify relevant online resources and sign up to them, e.g. newsfeeds, subscription pages, website announcement pages of stakeholders.

Food Issues

  • To highlight any local, regional or international food issues to which the business may need to respond.


  • Agree individual objectives and KPIs.
  • Seek out opportunities to improve ways of working to improve service where required.
  • Provide data and analysis to line manager and as required by the business.
  • Any other duties to support QA function as required by line manager


  • B.Sc. degree in Food Science, Food Technology or Food Microbiology preferred with 5 years government/food law, food safety or other relevant food experience.
  • Demonstrable and practical HACCP Knowledge, Food safety management systems. 


  • Experienced in food manufacturing or restaurant operations.
  • Familiar with best practice of food safety management.
  • Experience in working with local or regional regulatory authorities.


  • Very presentable and able to communicate confidently in Arabic and English with stakeholders and all levels of business management.
  • Good negotiation and influencing skills.
  • Well organised and able to multi-task multiple projects
  • Able to collect and analyse complex data, evaluate information and draw conclusions / make recommendations.
  • Good report writing and presentation skills – verbal and written
  • Excel Advanced; Intermediate PowerPoint