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Supply Chain Manager - Casual Dining - Kuwait

Job Description and Requirements

A split of head office and field based, the role requires a full understanding of the division’s supply chain scope and deliverables that can be aligned to benefit each brand’s day to day performance.  Develop and maintain the divisional supply chain standards through to store. Manage all service and communication between supply chain and brand operations.  Manage the overall service level from supply chain to the brands.

The below Key Performance Areas include but are not limited to:

Manage the supply chain-to brand service levels:

  • Maintain excellent relationship with internal and external brand teams and influence them to concentrate time and resource for food cost or process improvement.
  • Use practical, effective communication and planning styles to represent brand sales, marketing and menu plans through to supply chain logistics, procurement and planning functions.
  • Work on annual strategic solutions for each brand to support growth, improve product availability and decrease food and packaging costs.
  • Monitor Inventory risks and work closely with Brands and supply chain teams to find solutions-interim and long-term.
  • Manage cross-brand and cross-stock category opportunities. Utilise common stocks across brands.
  • Ensure the operational and financial processes are seamlessly managed between brand and supply chain.
  • Understand restaurant food production processes so that alternative ingredient opportunities are utilized in due course.
  • Lead product localization projects by coordinating with Food Development Manager, Al Shaya Foods, Procurement and Brand.
  •  Establish, safeguard and maintain Approved Product Lists (APL) for each brand and identify areas of opportunity to rationalize products.

Ensure continuous and transparent feedback to the Business:

  • Ensure that continuous and early feedback is given to the Business on price fluctuations, progress in product development work, inventory trends and system, product and supplier  transitions, etc.

Manage the divisional assortment:

  • Identify and attempt to resolve any threats to key supply chain objectives (cost, source, inventory, availability) and duly escalate issues to line management so that risks are communicated effectively. 
  • Assist in managing the relationship between regional supply chain and procurement and facilitate sourcing, testing and approval processes.
  • Assist in managing the relationship between MHA Distribution, Warehouse and Operations and Stores.
  • Assist in managing the relationship between QA, supply chain, Brand and Host Brand in maintaining quality and specifications of products.
  • Assist in managing the relationship with Cost Control and facilitating price updates in the system by Cost Control

Manage all new supply initiatives:

  • Provide continuous consultation to the sales and operations planning functions by regularly reviewing the divisional cost of goods base to budget and align the assortment to anticipated sales trends.
  • Support the supply chain strategy for all expansion activities.

 Self-Development and Skills enhancement:

Plan and Implement self-development program with the help of Head of Brand Services and HR Business Partner by attending training programs, setting clear objectives and performance standards, providing and receiving feedback on performance.


  • Good understanding of procurement, inventory management, supply chain operations and distribution in a food service environment  
  • Acceptable understanding of food safety and quality standards
  • Acceptable understanding of material management systems and demand planning methods
  • Acceptable understanding of project management methods and approaches


  • 7+ years supply chain management experience
  • 5+ years procurement or service management experience
  • Experience with European and MENA supply chains preferred.
  • Experience in food service is preferred
  • Multi-brand, multi-market, multi-channel management experience is preferred
  • High SKU count performance management experience


Excellent oral and written communication skills, team player and collaborator, demonstrates high levels of self-control and social skills, maturity and ability to work in a structured manner