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Technical Support Manager - Starbucks - Kuwait

Job Description and Requirements

This position involves close liaison with Sales, Face to Face Customer liaison and with Suppliers, to contribute to creation, development and ongoing recruitment of the Alshaya technical team. The role will work closely with the technical teams across the region, ensuring that all SOPs and people requirements are in place. Recruiting and managing the right team for the right region, having a cultural understanding., Ultimately assisting and inspiring the technical team to be the face of Alshaya F&B and provide excellent technical support and service.

The below Key Performance Areas include but are not limited to:

  • Plan & manage preventative maintenance schedules to ensure routine maintenance on all coffee brewing equipment and above the counter culinary equipment. 
  • Plan and create Standard Operating Procedures to ensure effective and efficient service for all our internal and external customers
  • Liaise with key suppliers to keep fully aware of all new developments in machinery and software and then plan the communication of these developments to all members of the technical team across the region
  • Manage the implementation of workshops in each market, establishing safe working practices
  • Collect necessary market information on spares & product costs as and when required / requested. Manage a spare part process to ensure local stocks, including vans, maintain the needs of the business
  • Ensure all chargeable labour and parts are assigned to the correct accounts when required.
  • Establish close relationships with the facilities and brand teams throughout the region
  • Ensure that the technical team are trained on Health and Safety best practice and follow good working practice in all areas of the business.
  • Produce regular reports detailing the work of the technical teams, spare part usage and availability and PPM work.
  • Inspect, clean, adjust & repair equipment when necessary.
  • Carry out site visits and provide details/data/feedback of general maintenance requirements.
  • Control the assigned general maintenance cost while maintaining the quality & brand image for assigned jobs.
  • Check preventative maintenance while attending to general & emergency maintenance.
  • Coordinate outside vendor repairs, plumbing & electrical work.
  • Manage contractors & customers to get critical maintenance work completed within reasonable assigned time period.


  • 10th Std, licensed electrician.
  • Good general maintenance knowledge especially in electrical, plumbing, painting & carpentry.
  • Background in designing, implementing and establishing SOPs


  • Passport that allows travel throughout the region


  • At least 5 years in a retail environment whether project management or facilities in a customer facing environment


  • Electrical systems.
  • Self-driven.
  • Interpersonal skills.
  • Communication skills – email, written and verbal