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Training Officer - Corporate IT (Business Partnering & Strategy) - Kuwait

Job Description and Requirements

•           Gather/validate and understand business requirements, feeding these into the development of business process material

•           Prepare for, facilitate and follow up on business process workshops, liaising with vendors and business teams to build process material

•           Support or lead as required, on the delivery of business process related discussions

•           Represent the business and the business needs/requirements, when working with IT teams, to ensure business process design is optimised

•           Review the Change Management Office Process & People Impact Assessments as inputs and reference into the business process design workshops and discussions

•           Create, review & own Business Architecture documentation; business process maps, activity diagrams, use stories and data flows to help define business process change

•           Identify and highlight to the team, any key process risks and/or issues discovered during these activities

•           Attend Business Process Governance and update meetings, to review, provide updates or escalate items identified from process discussions

•           Own the timely scheduling & execution of discussions, workshops, required meetings for their given process area(s), working with Change Management and the relevant IT BP(s), to ensure visibility and co-ordination of activities

Performance Measurement:


Performance will be assessed according to the Change Management & Process Transformation levels




•           Bachelor’s degree in Business Studies, Social Sciences, Languages, or IT; graduate degree preferred

•           Certified in one or more Project disciplines: Business Analysis, Process Engineering, Value Analysis, Project Management, PROSCI, Agile Methodology, Lean, Six Sigma, Data Science, etc.

•           Certified in one or more package software disciplines (optional)

•           Certified in one or more industry disciplines: Retail, I.T, Supply Chain, Finance, HR, Digital, etc.



•           Experience of working within one of the Domain / project areas, ideally with both IT and business knowledge of that area

•           Familiar with business analysis methodology, business process definition and associated documentation, project delivery phases and programme/project governance

•           Used to working in a complex operating environment within a business undergoing transformational technology enabled business change

•           Understanding of End to End Change Management and/or Business Process Architecture

•           Experience of working in a pressured, time-bound project environment

•           Experience of working within a customer orientated function and supporting transformation within this area

•           Proven experience in working with a variety of stakeholders from different organisational levels and functions to achieve successful project outcomes

•           Retail or service sector experience preferred

•           Exposure to embedding culture change




•           Strong across the Microsoft office suite, incl. MS Visio

•           Strong verbal and written communication skills

•           Excellent presentation skills

•           Efficient content capture - ability to accurately & consistently capture content, particularly business process maps

•           Partnering - ability to build productive working relationships with key stakeholders & work effectively across multiple teams (e.g. vendors, BPOs, SMEs, IT BPs)

•           People orientated – understands how people go through changes and the change process

•           Problem solver with root cause identification skills

•           Active listening skills and strong influencing skills

•           Professional and positive approach

•           Diligent with attention to detail

•           Ability to cope under pressure

•           Good collaboration and interpersonal skills

•           Self-motivated & self-sufficient, but also a team player

•           Assertive, adaptable, and creative

•           A ‘can do’ attitude and willingness to go the extra mile when required