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Social Worker

Job Description and Requirements

Job Title:                              Social Worker

Report to:                            Senior Social Worker

Duty Station:                       Irbid Field office 



INTERSOS is an Italian humanitarian organization that works all over the world bringing assistance to people in danger, including victims of natural disasters and armed conflicts. We intervene to effectively meet the needs of people in crisis, with particular attention to vulnerable groups, women and children. We provide primary assistance in terms of food, shelter, medical assistance and basic goods, while also ensuring that basic needs, education, safe water and health needs are met during the recovery phase.

Since 2012, INTERSOS has had operations in the Middle East to contribute towards ensuring emergency relief and social protection assistance for Syrian refugees fleeing their home in search of safety, with special focus on most vulnerable groups (children, women, elderly and persons with special needs).

In Jordan, INTERSOS has focused its humanitarian response on supporting Syrian families displaced across urban and rural areas, as well as vulnerable host communities, with a programme that concentrates on protection and protection mainstreaming within the different sectors of intervention that compose the Country Strategy (Protection, Child Protection, Education in Emergency, WASH, Shelter and Basic Needs including Cash and Winterization Assistance).


The “Social Worker” is expected to support INTERSOS Mission in Jordan on a broad range of tasks, including but not limited to assessing, selecting, directly assisting and following-up vulnerable refugees, asylum-seekers and host community members in order to meet their most urgent needs, guarantee access to available services and attain the highest level of independence and sustainability possible.


Under the direct supervision of the Senior Social Worker, the Social Worker will be responsible of:

  • Conduct assessments, house to house visits and individuals interview of Jordanian and Syrian Households (HHs);
  • Follow INTERSOS’s vulnerability assessment system to identify extremely vulnerable Syrian and Jordanian households as potential beneficiaries of rental, NFI, cash, and protection assistance and guarantee that the selection process adheres to the criteria set in the proposal;
  • Collect accurate feedback information from beneficiaries to feed the internal database improve future programming and improve accountability of the overall mission;
  • Coordinate in a team effort to conduct field visits and outreach to the Syrian refugee community and Jordanian host communities in order to identify households with special needs;
  • Ensure that detailed case files are prepared, organized and filed in hard and soft copies for all interviews conducted, and report/highlight specific needs of the beneficiary that need immediate action;
  • If requested record basic data and prepare lists of recommended cases for different types of assistance.
  • Assist the senior social worker in the preparation of regular progress narrative reports;
  • Establish good and regular communication and relationship with project beneficiaries, INTERSOS partners and various service providers;
  • Complete distribution of cash and NFIs assistance and follow up those directly supported by INTERSOS through the action, including Emergency NFIs distribution during winter harsh weather conditions – Emergency Response.
  • Detect the presence of emerging new needs/protection risks among the new arrivals through house-to-house visits and individual interviews;
  • Identify extremely vulnerable Syrian and Jordanian households in need of referrals both internally and to external service providers;
  • Facilitate the link and the referral of the beneficiaries to various organizations for appropriate service provision and follow up of extremely vulnerable cases identified during the action as per SOPs endorsed at national level, and using the referral forms defined at Working Group level;
  • Support in liaising with referral coordination Working Group (WG) and with all the service providers mapped by the WG itself at Governorate level;
  • Perform any other tasks requested by the Supervisor in the framework of the activities foreseen by INTERSOS program in Jordan.


  • Ensure maintaining high confidentiality of information, up to date documents, including processes and verification.


  • Represent INTERSOS in a positive and professional manner to contribute to the creation of a positive image and overall credibility of the organization, notably through the application of INTERSOS mandate, ethics, values and stand-point with regard to other actors.


  • Ensure the application of, and compliance with, security protocols and policies.



Bachelor's degree in social studies, humanitarian actions or any related field.

Professional experience

At least 2 years of professional experience as Social Worker and/or case workers preferably in the NGO and humanitarian sector.

Professional requirements

  • Extensive field experience and an in–depth knowledge of refugee’s assistance issues;
  • Proven experience in dealing with community members, local leaders and other stakeholders;
  • Experience in conducting research, assessments, distribution and interviews is a strong asset; 
  • Ability to communicate effectively with variety of people, and express oneself in a clear and concise way;
  • Readiness to commit and adhere to the values, mission and vision of INTERSOS.


  • Arabic Language
  • Very good English Language

Personal requirements

  • Strong communication and reporting skills;
  • Good command of MS Office packet, including good typing skills;
  • Excellent team working skills and ability to work in a multicultural environment and under pressure;
  • Ability to work under high pressure;
  • Strong organizational skills and ability to manage efficiently multiple priorities, deadlines and tasks with attention to details;
  • Practical and problem-solver.

In this position you will join highly motivated and expert staff who are making a difference to the most vulnerable people in the world's biggest displacement crisis.

INTERSOS is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to age, gender, disability, sexual orientation, socio-economic status, ethnic origin, or religious orientation.

INTERSOS looks for positive individuals with strong communication skills, who can build trust and confidently navigate both internally and externally at different levels.


The centrality of human being is the key principle underpinning all INTERSOS’ values and interventions. It underlines the importance of the principles of equality, justice, peace, solidarity and the duty of every human being to help all those in need or distress, without influence of any kind. We value:

  • Borderless
  • Impartial
  • Independent
  • Sensitive to local cultures
  • Attentive to local capacity
  • Professional in solidarity
  • Transparent