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Call Center Agent - English Speakers

Job Description and Requirements

Job Description

  • Responsible for handling customers’ interactions on behalf of company clients.
  • Responsible for communicating with customers’ interactions via multiple channels.
  • Answering all incoming requests and addressing the customers’ problems in a timely manner.
  • Re-directing requests as per the set processes and taking adequate messages when required.
  • Following company procedures when handling incoming and outgoing interactions with the ability to resolve and close issues.
  • Escalating issues or unresolved queries to the Team Leader or Supervisor.

Skills

  • Ideal candidate must be fluent in Deutsch and Arabic
  • Basic customer service skills
  • Excellent verbal and listening skills
  • Reporting skills

Education

Any