IOM-International Organization for Migration(Jordan)
This job is closed

Project Assistant, Communications

Job Description and Requirements



                                                         Open to Internal and External Candidates


                         Position Title


Project Assistant, Communications (One position)

                          Duty Station


Amman – Jordan



General Service Staff, Grade G4

            Type of Appointment


One Year Fixed Term Contract, with possibility of extension

            Estimated Start Date


As soon as possible

                         Closing Date 

                          Vacancy no



October 22, 2019



 Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.



IOM is committed to a diverse and inclusive environment.

Internal and External candidates are eligible to apply to this vacancy.

Internal candidates are considered as first-tier candidates.





Refugees and Migration (PRM), IOM manages the RSC for Middle East and North Africa (MENA). RSC MENA manages US resettlement activities in Jordan, Iraq, Egypt, Syria, Morocco, Algeria, Tunisia, Libya, Yemen, Oman, Saudi Arabia, Qatar, Bahrain, Kuwait, and United Arab Emirates. RSC MENA prepares applications for adjudication by and provides support to visiting US Citizenship and Immigration Services (USCIS) officers, facilitates security and medical screenings, provides information about arrivals to resettlement agencies in the US and offers Cultural Orientation (CO) training to individuals departing for the US.

Under the general supervision of the Project Coordinator, Communications, RSC MENA, the direct supervision of the Project Administrator, Communications, RSC MENA, and with monitoring and guidance from the Project Focal Point, Communications, RSC MENA, the Project Assistant is responsible for undertaking communications activities, with the following duties and responsibilities:


Core Functions / Responsibilities:


  1. Assist with communications activities in an assigned area or areas, such as such as case consultation, the information center and/or public affairs. 
  2. Assist in providing efficient and effective case consultation services for individuals who appear in-person at RSC MENA, by providing efficient, effective, accurate, clear and courteous information to individuals during case consultation.
  3. Provide information to individuals through the RSC MENA information center, ensuring that all communication undertaken by phone, email, through website(s) and other technological means and, if relevant, in person, is efficient, effective, accurate, clear and courteous.
  4. Assist in verifying that the information provided by the RSC MENA information center is up to date, relevant and accessible to all persons, including to at-risk individuals, and that the staff members providing the information are adequately trained in close coordination with supervisors, as requested, assist with activities related to public affairs, including, as assigned, assisting with producing and distributing materials for individuals served by RSC MENA, RSC management, IOM, partners and donors, including print, audio, visual and online materials.
  5. Update WRAPS as needed with communications-related content.
  6. Undertake quality checks (QC) of communications-related data in WRAPS and other communications tools such as email systems as directed by Communications team members or supervisors. Proactively bring to the attention of supervisor’s communications-related backlogs or other issues.
  7. Provide regular reports on the work being accomplished to the Project Focal Point, Communications, and/or supervisors and team members.
  8. Undertake duty travel as needed to participate in meetings or training.
  9. Demonstrate an in-depth understanding of the USRAP, SOPs and WRAPS, as well as the ability to remain professional, impartial and unbiased during all interactions with applicants and colleagues.
  10. Maintain the confidentiality and integrity of all RSC-related information by implementing control procedures in line with USRAP standards of conduct and data protection rules. Alert the Project Focal Point or RSC management of any non-compliance to SOPs or codes of conduct by RSC staff members.
  11. Perform such other duties as may be assigned.


Required Qualifications and Experience

Education & Experience


·         Completed secondary education required with four years of working experience or two years of working experience with bachelor’s degree in related fields.

·         Thorough knowledge of English

·         Attention to detail and ability to organize

·         Excellent computer skills - Word, Excel and Internet

·         Strong interpersonal and communication skills

·         Ability to work under pressure with minimum supervision



Fluency in English language and Arabic language is required.



Required Competencies


  • Inclusion and respect for diversity respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.
  • Integrity and transparency: maintain high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
  • Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.


Core Competencies – behavioural indicators level 1

  • Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
  • Delivering results produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes.
  • Managing and sharing knowledge continuously seeks to learn, share knowledge and innovate.
  • Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.
  • Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.



Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

Appointment will be subject to certification that the candidate is medically fit for appointment and verification of residency, visa and authorizations by the concerned Government, where applicable, In addition to a clearance from the local government “Court Clearance”.

Only candidates residing in either the country of the duty station or from a location in a neighbouring country that is within commuting distance of the duty station will be considered. In all cases, a prerequisite for taking up the position is legal residency in the country of the duty station, or in the neighbouring country located within commuting distance, and work permit, as applicable.



How to apply:

Interested Internal candidates are invited to submit their application plus motivation letter to [email protected] by October 22, 2019, their updated IOM Personal History (PH) Form or E-recruit Internal Candidate profile generated from PRISM Portal attached with covering letter.

In order for an application to be considered valid, IOM only accepts online profiles duly completed in [email protected]

Interested External candidates are invited to submit their applications via Akhtaboot website, by October 22, 2019 at the latest, referring to this advertisement VN#123802 (VN/JOR/045/2019)

External candidates can track the progress of their application on their personal application page in the Akhtaboot website.




For further information, please refer to:


Only shortlisted candidates will be contacted.





















Posting period:

From 09.10.2019 to 22.10.2019