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Customer Support Officer

Job Description and Requirements

Job Description and Requirements


Main Responsibilities:


  • Answering customer questions through phone and email communication.
  • Carefully identify problems that might arise from operations and report/escalate them as needed.
  • Build strong and healthy relationship with VIP clients and create an open and accessible communication with them.
  • Promote specific products as directed by upper management.
  • Maintain positive business and customer relationships in the effort to extend customer lifetime value.
  • Handle and resolve resident/customer service issues in a timely and professional manner.

Job Requirements:


  • Bachelors degree in business related fields, technical background is a plus.
  • Clear communication skills.
  • Ability to work under pressure.
  • Excellent command of both Arabic and English languages.
  • Outstanding communication skills and a team player.
  • In love with card games!