NSI & Bluefin Talent
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Vice President - Group Operations Support

Job Description and Requirements

Job Purpose
To contribute to the creation of a unified Group Operations capability through the successful delivery of organizational change which ultimately delivers a standard operating model for operational activities across the Group that is capable of being consistently and accurately measured and which supports the long-term objectives of the organization.
Key Responsibilities

  • Building and deploying standard business Key Performance Indicators (KPIs)
  • Identifying the impact on KPI’s of change and what this will mean for BAU activities
  • Contributing to the development of a Target Operating Model for Group Operations
  • Developing and deploying tools and techniques to identify what changes in processes, procedures and practices are needed to support the strategic objectives of the Group.
  • Applying a structured methodology to change management activities
  • Managing the transition of change within the business
  • Assessing management information reports, identifying risks and issues and briefing senior managers on major implications for change projects
  • Managing and delivering change initiatives
  • Embedding Lean / Six Sigma concepts within operational teams
  • Working with operational managers to embed changes within the business.
  • Visiting work places to meet staff and user groups to discuss change issues and encourage and motivate them to embrace change and realize benefits
  • Communicating with Senior Managers to keep them up to date with progress, issues and developments in change programmes, providing appropriate briefings to enable them to make informed decisions about the approach and direction of programmes.

Job Requirements

  • Excellent understanding of Banking segments, products, services, operations, and technology gained from hands on experience in operational and change related roles.
  • Familiarity with and exposure to Change Management Methodologies
  • Strong knowledge of Microsoft Office Software including Visio
  • Ability to develop and deliver presentations as well as Project documentation e.g. Business Cases, Progress Reports etc.
  • Finance, banking, accounting, business or risk management degree or qualification.
  • Lean / Six Sigma qualification
  • Qualified Project Manager
  • 3-5 years of experience in organizational change management, business analyst or project manager role, leading business process transformation at least some of which is related to the introduction of recent technology