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Acer
هذه الوظيفة مغلقة

الوصف ومتطلبات الوظيفة

Position Overview

To ensure a smooth, efficient, honest and accurate payment handling procedures for customers. The job roles include counting cash money, handling credit/debit card payments, and the sales of gift cards and Telly cards at the POS terminal. Guiding customers to delivery area/handing-over purchases to customers with highlighting refund & exchange policy.

 

Essential Job Functions

 

Customer Service

 

  • Acknowledges customers with greeting and smiling
  • Being constantly presentable, pleasant and friendly
  • Identifies & fulfils customer needs
  • Ensures all customers are treated equally with respect
  • Assists customers with packing when necessary/guides customer to delivery area
  • Takes extra care in handling customers’ purchases
  • Provides customers with accurate information
  • Ensurescustomer’s info. updated and offers forwarding invoices via email
  • Explains return & exchange policy

 

Sales

 

  • Obtains excellent and updated knowledge of all products&services
  • Being aware of all in-store promotions; discounts, credit, coupons and etc…
  • Promotes gift cards with focus on customer benefits
  • Promotes warranty programs highlighting its benefits to customers (if applicable)
  • Promotes Telly cards explaining features, options and benefits

 

Operations

 

  • Expedites customer payments effectively in an efficient manner
  • Appliesall POS procedures as instructed by store management.
  • Maintains cash desk / packing area always clean and tidy
  • Follows organizational rules and regulations/ Policy & Procedures
  • Followscompany’s safety and security procedures
  • Handles cash/credit payments and accurately counts customers’ money
  • Counts and balances cash, credit slips, vouchers and coupons with total sales transactions at the end of the shift
  • Masters computer applications in finalizing customers’ payments