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SOS HR
هذه الوظيفة مغلقة

CUSTOMER SERVICE REPRESENTATIVE

الوصف ومتطلبات الوظيفة

Job Description:

  • Ensure that liabilities and asset growth are as per the stated business targets
  • Develop and sustain cordial relationships with affluent community members.
  • Develop a service-oriented and performance driven culture by ensuring that all service quality targets are met at all times
  • Monitoring service quality indicators and takes corrective measures to ensure highest level of customer satisfaction
  • Ensuring all problems/complaints/queries are handled quickly, efficiently and tactfully
  • Resolving escalated customer complaints and ensuring timely resolution of the same
  • Driving sales of new products, ensuring proper documentation of applications and tracking sales targets to achieve growth
  • Providing cross-sell leads to sales teams and ensuring timely follow-up to ensure conversion
  • Ensuring implementation of all audit recommendations and minimizing occurrence of any deviations during audit checks
  • Monitoring service quality indicators and takes corrective measures to ensure highest level of customer satisfaction
  • Ensuring all problems/complaints/queries are handled quickly, efficiently and tactfully
  • Resolving customer complaints, driving sales of new products, ensuring proper documentation of applications and tracking sales targets to achieve growth

Skills :

  1. Excellent communication
  2. Excellent interpersonal skills
  3. Computer literate