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IOM-International Organization for Migration(Jordan)
هذه الوظيفة مغلقة

Project Assistant, Case Management

الوصف ومتطلبات الوظيفة

 

Open to Internal and External Candidates

                    Position Title

:

Project Assistant, Case Management

                          Duty Station

:

Amman – Jordan

                        Classification

:

General Service Staff, Grade G4

            Type of Appointment

:

One Year Fixed Term Contract, with possibility of extension

        Estimated Start Date

:

As soon as possible

                  Closing Date 

Vacancy no

:

:

October 28, 2019

JOR/047/2019

 Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

 
 

IOM is committed to a diverse and inclusive environment.

Internal and external candidates are eligible to apply to this vacancy.

Internal candidates are considered as first-tier candidates.

Applications from qualified female candidates are encouraged

Context:

Refugees and Migration (PRM), IOM manages the RSC for Middle East and North Africa (MENA). RSC MENA manages US resettlement activities in Jordan, Iraq, Egypt, Syria, Morocco, Algeria, Tunisia, Libya, Yemen, Oman, Saudi Arabia, Qatar, Bahrain, Kuwait, and United Arab Emirates. RSC MENA prepares applications for adjudication by and provides support to visiting US Citizenship and Immigration Services (USCIS) officers, facilitates security and medical screenings, provides information about arrivals to resettlement agencies in the US and offers Cultural Orientation (CO) training to individuals departing for the US.

Under the general supervision of the Project Coordinator, Case Management, RSC  MENA, the direct supervision of the Project Administrator, Case Management, RSC  MENA, and with monitoring and guidance from the Project Focal Point, Case Management, RSC MENA, the Project Assistant is responsible for undertaking case management activities, with the following duties and responsibilities:

 

Core Functions / Responsibilities:

  1. Undertake case management activities in an assigned area or areas, such as file integrity, program access, prescreening, field team, adjudications support, scheduling or pre-departure services.
  2. Assist in the efficient and effective management of refugee case files and medical records, including, if assigned, undertaking such duties as creating new case files, distributing case files, filing returned files, keeping accurate and comprehensive track of files through the file tracking system, scanning files and transforming case files into travel packets.
  3. Undertake refugee form fill interviews for the purposes of recording biographical information, including, if assigned, accurately completing necessary forms, correctly entering data into the Worldwide Refugee Admissions Program System (WRAPS) and other databases, scanning, photocopying, attaching and filing documents, translating basic documents, and photographing applicants in accordance with established Standard Operating Procedures (SOPs).
  4. Assist with the organization and/or scheduling of refugee appointments, including, if assigned, running ad hoc reports, entering data into schedules in WRAPS or another database, updating schedules, issuing notifications, visiting applicants in camps and other locations to relay appointment information, and/or assisting with circuit ride logistics.
  5. Assist with the adjudication of refugee case files by providing, if assigned, interpretation during interviews, data entry services, logistical support and assisting with the notification of results to refugee applicants as needed.
  6. Update WRAPS with biographical and other sensitive information such as interview dates, US Citizenship and Immigration Services (USCIS) interview and fingerprint results, medical data and resettlement location preferences, and, if assigned, activate processes such as program access verification, security checks or assurances as required.
  7. Undertake quality assurance checks of refugee files and case data in WRAPS as directed by Case Management team members or supervisors.
  8. Provide regular reports on work being accomplished to the Project Focal Point, Case Management, and/or supervisors and team members.
  9. Undertake duty travel as needed to participate in meetings or training.
  10. Demonstrate a solid understanding of the USRAP, SOPs and WRAPS, as well as the ability to remain professional, impartial and unbiased during all interactions with refugee applicants and colleagues.
  11. Maintain and ensure the confidentiality and integrity of all RSC-related information by implementing control procedures in line with USRAP standards of conduct and data protection rules. Alert the Project Focal Point or RSC management of any non-compliance to SOPs or codes of conduct by RSC staff members.
  12. Perform such other duties as may be assigned.

Required Qualifications and Experience

Education & Experience

  • University degree in a related field from an accredited academic institution, with two years of relevant professional experience or Completed High School degree from an accredited academic institution, with four years of relevant professional experience.

Other

  • Attention to detail and ability to organize
  • Excellent computer skills - Word, Excel and Internet
  • Strong interpersonal and communication skills
  • Ability to work under pressure with minimum supervision

Language:

Thorough knowledge of English and Arabic.

Required Competencies

Values

  • Inclusion and respect for diversity respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.
  • Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
  • Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.

Core Competencies – behavioural indicators level 1

  • Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
  • Delivering results: produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes.
  • Managing and sharing knowledge: continuously seeks to learn, share knowledge and innovate.
  • Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.
  • Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.

Other

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

Appointment will be subject to certification that the candidate is medically fit for appointment and verification of residency, visa and authorizations by the concerned Government, where applicable, In addition to a clearance from the local government “Court Clearance”.

Only candidates residing in either the country of the duty station or from a location in a neighbouring country that is within commuting distance of the duty station will be considered. In all cases, a prerequisite for taking up the position is legal residency in the country of the duty station, or in the neighbouring country located within commuting distance, and work permit, as applicable.

How to apply:

Interested Internal candidates are invited to submit their application plus motivation letter to [email protected] by October 28, 2019, their updated IOM Personal History (PH) Form or E-recruit Internal Candidate profile generated from PRISM Portal attached with covering letter. In order for an application to be considered valid, IOM only accepts online profiles duly completed in [email protected]

Interested External candidates are invited to submit their applications via Akhtaboot website, by October 28, 2019 at the latest, referring to this advertisement VN# 124218 (VN/JOR/047/2019)

Only shortlisted candidates will be contacted. You can track the progress of your application on your personal application page in the Akhtaboot website.

For further information, please refer to: http://www.iom.int/

Posting period:  

From 15.10.2019-28.10.2019