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Norwegian Refugee Council - ( Syria response office )
هذه الوظيفة مغلقة

Information,Counselling and Legal Assistance Technical Officer (Syria Response)

الوصف ومتطلبات الوظيفة

Overview

NRC currently has more than 2,000 staff in the Middle East region assisting people displaced by conflict in Syria As a leading humanitarian organization, we support displaced persons by implementing programs across the Shelter, Education, Food Security, Information Counseling and Legal Assistance (ICLA) and Water, Sanitation and Hygiene (WASH) sectors with strong protection and resilience focus integrated into our programs.In the Middle East, NRC has over 3000 staff dedicated to assisting people affected by conflict in Jordan, Syria, Lebanon, Iraq and Palestine. Its humanitarian interventions are based upon its programming expertise in the Core Competencies of Shelter, Education, Water and Sanitation Hygiene, Food Security, along with Information Counselling and legal Assistance (ICLA) to forcibly displaced people.  The Syrian Crisis is well into its eight year, but the level and intensity of conflict in the country remains high.  Humanitarian and protection needs continue to grow inside of Syria as a result of the ongoing conflict and consequent complex emergency situation in which displacement is both massive and widespread.

 

Overall planning and monitoring:


- To plan with other Core Competencies on joint activities
- To monitor the implementation and to liaise on a daily basis with other Core Competencies to ensure efficient implementation
- To proactively resolve practical issues faced in the field
- To support developing SOP on ICLA processes within the Amman-based team and between Amman-based team and the field-based team to streamline practices and train staff on those SOP.

. Housing, Land and Property Rights (HLP) Due Diligence (DD) (Housing, Land and Property Rights Analysis prior to interventions by other Core Competencies )


- To prepare and oversee the implementation of the task : following up with other Core Competencies, assigning the task to one team with the PC, sharing the form and preliminary information available, following up with the team on the implementation and on the deadline
- To carry out the analysis : receiving the file and the supporting materials, analyzing the case file, to draft a summary and a recommendations for the PM, to liaise with Legal TO if legal support needed, to present file to PM
- To archive and data management : scanning and archiving soft and hard copy, updating the information into existing database
- To contribute to the team’s Housing, Land and Property Rights research based on the information gathered during the DD process

. Monitoring and supporting field staff


- To closely monitor Collaborative Dispute Resolution (CDR) cases encountered in the field
- To provide guidance to field teams on how to proceed with the cases
- To ensure proper and timely use of the monitoring and reporting tools

. Overall capacity building on soft skills


- To develop a capacity building plan based on assessed needs, in particular in relation to mediation skills
- To implement personalized capacity building sessions for each team member
- To liaise with other TO in charge of legal skills and topics capacity building

. Support other ICLA activities


- To support the Project Manager in co-chairing the Housing, Land and Property Rights Technical Working Group (HLP TWG) meeting : preparing PowerPoint presentations and practical arrangements, drafting of the products of the HLP TWG such as guiding framework, key issues papers

- To support on - protection referrals and protection mainstreaming throughout Information, Counselling and Legal Assistance (ICLA) activities
- To Support the Focal Point on the Feedback and Complaint Mechanism
- To Support remotely field staff on implementing activities (information sessions, counselling, training…)
- Any other reasonable task as instructed by immediate supervisor.
 

 

- Minimum 3 years working as project officer, preferably with an INGO or NGO
- Knowledge and experience within a relevant field, and ideally a relevant Diploma or Bachelor Degree or above qualification
- Excellent command of spoken and written English as well as Arabic language.
- Excellent English Drafting skills, high standard of accuracy and attention to details.
- Previous experience from working in complex and volatile contexts
- Documented results related to the position’s responsibilities is preferred.

 

- Ability to work in partnership with the field staff to learn from each other
- Ability to work remotely from the locations where the activities are implemented, without direct contact to beneficiaries
- Knowledge of the overall context in Syria will be an asset
- Excellent Computer skills especially MS Excel and Word
- Solid information, communications, and technology skills are an asset
- Training or prior achievements in protection will be an asset
- Ability to work independently in a result-oriented multi-tasking and multi-cultural environment
- Negotiation and conflict resolution skills
- High integrity and confidentiality. Stress and time management.